Schedule at a Glance

Tuesday  |  Wednesday  |  Thursday

Tuesday, November 28

10:00 AM - 2:00 PM   
Product Showcase/ User Group Training (by appointment)

11:00 AM - 6:00 PM   

2:30 PM - 3:45 PM     
Welcome and Opening General Session: A Day in the Life of a Nerdy Pest Management Professional    
Presented by Beth Z, Your Nerdy Best Friend

What would your day look like if you took the advice of all your nerdy friends and implemented the tech tools and apps they recommend to make your life easier? This fast-moving, laugh-filled session takes you hour by hour in the day of the life of a tech-savvy pest management professional. You’ll learn how a professional nerd solves a security crisis before 10 am; learns to make more of a lunch hour with an extra set of virtual hands, saves money on software before the staff meeting and brings the team together online before the day is done.

4:00 PM - 5:00 PM
Creative Ways to Use Current Technologies/Apps   
Group Discussion
This group discussion, facilitated by Beth Z, will take the knowledge from the general session and apply it to your every-day world. Learn from your colleagues on what technology they use to streamline their organization and communication.

5:00 PM - 6:30 PM
Reception in Exhibit Hall
Sponsored by

Wednesday, November 29

7:30 AM - 3:00 PM     

7:00 AM - 8:00 AM    
Continental Breakfast and Exhibits   

8:00 AM - 9:30 AM
General Session: Driving Growth Through Innovation
Presented by Robert Tucker, President of The Innovation Resource

Sponsored by

When was the last time you focused on upgrading your ability to conceive and introduce new product, service, process and strategy ideas? Could it be that you are using yesterday’s methods to manage today’s complex marketplace challenges? Robert Tucker will take you and on a guided tour inside 23 “innovation vanguard” companies. You’ll discover cutting-edge methods for building innovation into a powerful source of growth, profits, and competitive advantage. You’ll learn unconventional approaches for turning innovation into a systematic, imbedded process, and be motivated to take action in your company.

You will leave this presentation knowing how to:

  • Capitalize on innovation to rev up growth
  • Map out and implement a superior approach to inventing the future – one that will enable you and your firm to exploit new markets, win new customers, and grow revenue from new sources
  • Be energized and inspired by real world examples of companies that revved up growth in moribund markets
  • Motivate your people with proven, powerful methods that spark “out of the box” thinking
  • Be able to create a company-wide system to ensure that good ideas don’t get lost – or show up in the hands of competitors!

9:30 AM - 10:00 AM  
Group Discussion       
Facilitated by Robert Tucker

10:00 AM - 10:30 AM
Refreshment Break in Exhibits          

10:30 AM - 11:30 AM
How Technology Can Streamline Your Office Processes
Presented by Raymond Kidwell, McCall Service, Inc.; Scott Steckel, VarmentGuard Environmental Service; Thomas Tech, Rollins, Inc.

In this session, you will learn ways to help streamline your office processes through the use of technology. From a paperless office to technology tricks to automate everyday work flow, you will walk away with new ideas to manage your day to day operations more efficiently.

10:30 AM - 11:30 AM
How to Train Team Members and Attract Employees Using Technology  
Presented by Leila Haas, Sprague Pest Solutions; Robin Mountjoy, Connor’s Termite & Pest Control; Donnie Shelton, Triangle Pest Control

Hiring and retaining employees is one of the biggest challenges facing the pest management industry.  In this session, you will gain insight on how to better train your current employees using technology and how to use technology to attract new employees.

11:30 AM - 1:00 PM   
Lunch and Exhibits     

Sponsored by   

1:00 PM - 2:30 PM
General Session: How Home Automation will Revolutionize Everything including Pest Management
Presented by Eric Smith, CTO of SilverVue

Come learn about Home Automation (or the Internet of Things) from Eric Smith who was named by Electronic House Magazine as one of the 20 most influential people of the last 20 years in the industry. Home automation has been around in high end homes for decades, but current technology trends are pushing the cost and complexity down enabling ordinary consumers to have “connected homes”.  This trend will change the way we do almost everything and could have a huge impact on the Pest Management industry.

2:30 PM - 3:00 PM
Group Discussion       

3:00 PM - 3:15 PM
Refreshment Break   

3:15 PM - 4:15 PM
Surviving a Technology Conversion - Avoiding Common Pitfalls    
Presented by Andrew Barrows, Arrow Environmental Services; Justin McCauley, McCauley Services; Ted Brayton, Griggs & Browne Co., Inc.

Technology offers great benefits to your business but incorporating new technology can be a frustrating process. This session will help you navigate through a technology conversion while learning from those who have been through it. Gain tips on how to avoid common pitfalls and make the process a smooth one.

3:15 PM - 4:15 PM
Interacting with Video in Your Business: Hardware and Software
Presented by Ari Rogoway, Sprague Pest Solutions; Mike Butchko, Clark Pest Control; Tim Fredlund

Video is being used more often as a better form of media to capture your attention.  Learn how you can incorporate more video technology in your business both for employee interaction and customer outreach.

5:00 PM - 6:30 PM
Salon F-J


Thursday, November 30

7:30 AM – Noon         

7:00 AM - 8:00 AM
Breakfast and Exhibits           

8:00 AM - 9:30 AM
General Session: The Changing Customer Experience
Presented by Marcus Sheridan, The Sales Lion

More than any other time in the last 100 years, the buyer of today has made a dramatic shift in the way they make purchasing decisions. Unfortunately, many companies haven’t adapted to this shift and are ill-prepared for the continual evolution of this “digital consumer.” In this talk, Marcus Sheridan brings clarity to the way buyers have changed and exactly what companies must do to not only align themselves with this shift in buyer patterns, but take advantage of the digital age as well.

Sponsored by 

9:30 AM - 10:00 AM  
Group Discussion       

10:00 AM - 10:30 AM
Refreshment Break and Exhibits

10:30 AM - 11:30 AM

Technology Advances and New Safety Concerns
Presented by Stephen Gates, Cooks Pest Control; Linda Midyett, PestSure          

With new technology in the field comes new safety challenges.  How can you make sure your technicians are being safe while operating a vehicle, performing a job and talking to customers with a device in their hands? Learn how companies are managing these new challenges in the field.

Data Security and the Basics
Presented by Tim Richardson, Edge | The Service Company

With over 29 years of experience in the IT space, Tim will help you better understand how to protect your customer’s data. He will answer the basic questions like, "Is your customer data secure? Where is your customer data stored…In the cloud?  What is the cloud? and What is PCI and credit card processing."  Come learn the fundamentals of “Data Security” and what questions to ask before importing your data into any software. 

11:30 AM - 1:30 PM
The Future of Technology: Home Automation to Driverless Cars, What's Next?
Open Discussion facilitated by Court Parker, BugBusters, Ari Rogoway, Sprague Pest Solutions and Tim Fredlund

What does the future look like? What are the new concerns related to technology coming down the pipeline? This session will allow attendees to discuss the future challenges associated with technology in the pest management industry.

2:00 PM - 3:00 PM
NPMA Technology Committee Meeting